ELM Covid-19 Policy

This policy must be read and understood before you visit ELM. Please read all and fill in the declaration on this page to proceed with your appointment.


Please read and adhere at all times to the following health and safety advice that will be inputted at Emma Leeson Massage (ELM) Limited in line with professional medical and governing body recommended advice regarding COVID-19. 


These measures are for the protection of all. Thank you for your understanding.


If you or any member of your household or support bubble has symptoms of COVID-19 you MUST cancel your appointment and self-isolate with your household members and book a Covid-19 test immediately.




  • As usual, I will still be confirming appointments 24hrs prior but will be sending clients a mandatory short pre-treatment Covid-19 questionnaire to fill out before every treatment. This questions will be reinstated upon arrival. Clients will need to fill out a clients record update form just on their first visit back.


  • Please cancel or refrain from booking if you have been feeling unwell in the last 7+ days leading up to your treatment, awaiting a COVID-19 test result or have been in contact with anybody showing symptoms or diagnosis of COVID-19. If cancelled due to this you must self-isolate and we will book another appointment after 10 days (or longer; if and when you are symptom & isolation free).


  • Please follow current government advice in regards to quarantine periods if you have been abroad.


  • If I or my household are feeling unwell with COVID-19 symptoms or feel we have been exposed to the virus I will cancel all appointments for the following 10 day period and self-isolate.
  • Our safety is paramount and honesty is key so I urge you to be truthful when considering coming to my treatment space for the health and well-being of the wider community as well as to prevent temporary business closure of ELM in the case of Emma potentially contracting Covid-19 or having to self isolate.


  • If you are feeling anxious about coming to ELM; I have a vast amount of compliant safety measures in place as you will read. I do not mind at all if you do not feel ready to come back yet. This pandemic has been an unsettling time for all and I would rather you felt relaxed and comfortable and got the full benefits of your treatment when you are ready to do so.


  • Cancellation Fee Policy will be eased in Covid-19 situations. There will be no cancellation fee if cancelled on the day of treatment (more notice is very much appreciated but is understandably not always possible) due to a sudden onset of feeling unwell with COVID-19 symptoms or illness. Please bear in mind (above) the 10 day hold on rebooking in this case.
  • Aside from this scenario, normal cancellation policy of a 50% charge of treatment fee if cancel on the day of treatment still applies to non-illness cases.



  • From 19th July 2021 face coverings are no longer a legal requirement however the government expects and recommends that people continue to wear a face covering in indoor enclosed spaces and close contact services.  This is to reduce the risk or transmission of Covid-19.


  • As such I will continue to wear PPE and keep my hygiene measures in place (see rest of policy). I would be extremely grateful for clients to continue to wear a mask to 'stop the spread' and protect Emma and the safe operation of her business. Saying this, mask wearing for the public is now a personal choice (with the exception of certain facial treatments; see below).


  • Mask wearing will be required for services within the ‘highest risk zone’ of clients such as face, head, neck in supine and hand massage (defined as the area in front of the face where splashes and droplets from the nose and mouth, that may not be visible, can be present and pose a hazard from the client to the practitioner and vice versa).




  • It is preferable for hygiene to bring your own drinking water with you in a sealed container. If not, I am able to provide water in plastic cups :)


  • Aside from essentials, please limit baggage and bringing items into the treatment room with you. No food to be consumed please.


  • Please arrive at correct appointment time to avoid prolonged contact, reduce time in treatment room and risk of contact with previous clients.


  • Please do not touch the door handles - kindly knock the door on arrival and I will open it for you as well as when you exit. Please sit where instructed and refrain from touching items in the treatment room if not necessary.


  • Emma of ELM is double vaccinated. I have not had Covid-19 and I am continuing to carry out lateral flow tests on myself every week. I will be wearing PPE including visor/face mask/apron for the duration of your time in the treatment room.


  • It will be compulsory for clients to sanitize hands when entering and leaving the treatment room as well as straight after hands-on treatment has finished before getting dressed with provided alcohol gel.


  • Payment for treatment is preferred beforehand via bank transfer but I do have a card machine whereby contactless and apple/android pay are preferred or chip and pin. Key pad will be disinfected before and after each use. Please try to refrain from cash payments if possible but is still accepted.


  • If you would like to set me up as a payee for online bank transfer payments send me a text message on 07756907378 and I will forward my details to you. 
  • Cost of treatment will be confirmed in pre-treatment contact 24hrs beforehand.


  • Non-essential items have been removed from treatment space for a minimalist and cleaner environment.


  • Regular risk assessments will be carried out.


  • A plastic box will be provided for you to place all of your belongings in. This will be disinfected after each client.


  • As usual, I will be sanitizing my hands upon your arrival, just before hands-on treatment commences, hand washing after treatment and hand sanitizing before and after handling used PPE, used laundry and treatment room cleaning.


  • Like before, there will be ample time of 30-45 minutes between each booking for cleaning, ventilating and disinfecting the treatment room.


  • As always, all towels and linens will be used once, washed and tumble dried at a high temperature after every use.


  • Treatment bed itself and bolsters will have a protective plastic covering and will be wiped cleaned and disinfected after every client.


  • 'High-touch areas' will be disinfected routinely throughout the day and before/after every client such as door handles, taps, hand gel, soap & oil dispensers, light switches, sink, pens, tables, mobile phone etc.


  • Floor will be wiped between each client and deep cleaned at the end of each day.


  • The room will be ventilated for as much time as possible with the main entrance door being left open to the outdoors in between treatments and during consulations. The only time the door will be closed is during hands on treatment time. We will have a window open and we also have an electric fan if required.


  • PPE will be replaced freshly for each client performed in the recommended hygienic sequence and waste management guidelines will be followed.


  • Treatments carried out at ELM's treatment room are preferred for the prevention of potential cross-contamination and being in control of a safe, hygienic and covid-secure environment.
  • Mobile bookings will be evaluated and considered but no more than one a day will be booked in my diary to prevent any potential spread of Covid-19.


  • The client must confirm prior to the therapist entering their premises that they or nobody in the household has symptoms of COVID-19. If themselves or anybody in the household is 'at risk' or self-isolating the treatment should not take place.
  • If the therapist turns up and somebody is unwell in the household the treatment should not take place. Honesty is key for the safety of everyone.


  • The client is expected to maintain hygiene levels in the household, specifically the rooms that we will be accessing and working in for treatment for safe practice.


  • Only the therapist and client being treated should be in contact. The client should prevent other household members from entering the room and pathways as well as keeping the area well ventilated.

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