ELM Covid-19 Policy

Please read & understand this policy before you visit ELM and fill in the declaration at the bottom of this page.


Please adhere to the following health and safety advice that will be inputted at Emma Leeson Massage (ELM) Limited in line with professional medical and governing body recommended advice regarding COVID-19. 


These measures are for the protection of all. Thank you for your understanding.


If you are feeling unwell please have common sense and reschedule your appointment at ELM.




  • As usual, I will still be confirming appointments 24hrs prior but will be sending clients a short pre-treatment Covid-19 questionnaire to fill out before treatment. This will now only be on your first visit to ELM as a new client or if I haven't seen you in a while as an existing client. Clients will need to fill out a clients record update form just on their first visit back.


  • Please cancel or refrain from booking if you have been feeling unwell in the last 7+ days leading up to your treatment, awaiting a COVID-19 test result or have been in contact with anybody showing symptoms or diagnosis of COVID-19. If cancelled due to this we will book another appointment for you when you are better.


  • Please follow (if any) current government advice in regards to quarantine periods if you have been abroad.


  • If I am unwell or contract Covid-19 I will cancel all appointments for this period.
  • Our well being is paramount so be truthful when considering coming to my treatment space for the health and well-being of the wider community as well as to prevent temporary business closure of ELM in the case of Emma potentially contracting Covid-19 or having to self isolate.


  • If you are feeling anxious about coming to ELM; I have a vast amount of compliant safety measures in place as you will read. I do not mind at all if you do not feel ready to come back yet. This pandemic has been an unsettling time for all and I would rather you felt relaxed and comfortable and got the full benefits of your treatment when you are ready to do so.


  • Cancellation Fee Policy will be eased in Covid-19 situations. There will be no cancellation fee if cancelled on the day of treatment (more notice is very much appreciated but is understandably not always possible) due to a sudden onset of feeling unwell with COVID-19 symptoms or illness. 
  • Aside from this scenario, normal cancellation policy of a 50% charge of treatment fee if cancel on the day of treatment still applies to non-illness cases.



  • From 26th January 2022 face coverings rules are no longer mandatory. It is still recommended that people continue to wear a face covering in indoor enclosed spaces which moreso includes close contact services where the risk of Covid-19 transmission may be higher. I will not be insisting this on clients.



  • You can bring your own drinking water with you in a sealed container if you wish. If not, I am able to provide water in paper cups :)


  • Aside from essentials, try to limit baggage and bringing items into the treatment room with you. No food to be consumed please.


  • Please arrive at correct appointment time to avoid prolonged contact, reduce time in treatment room and risk of contact with previous clients.


  • Emma of ELM is triple vaccinated.


  • Hand sanitizer is available for use; recommended when entering and leaving the treatment room as well as straight after hands-on treatment has finished before getting dressed.


  • Payment for treatment is preferred beforehand via bank transfer but I do have a card machine whereby contactless and apple/android pay are preferred or chip and pin. Key pad will be disinfected before and after each use. Please try to refrain from cash payments if possible but it is still accepted.


  • If you would like to set me up as a payee for online bank transfer payments send me a text message on 07756907378 and I will forward my details to you. 
  • Cost of treatment will be confirmed in pre-treatment contact 24hrs beforehand.


  • Non-essential items have been removed from treatment space for a minimalist and cleaner environment.


  • Regular risk assessments will be carried out.


  • A plastic box will be provided for you to place all of your belongings in. This will be disinfected after each client.


  • As usual, I will be sanitizing my hands upon your arrival, just before hands-on treatment commences, hand washing after treatment and hand sanitizing before and after handling used PPE, used laundry and treatment room cleaning.


  • Like before, there will be ample time of 30-45 minutes between each booking for cleaning, ventilating and disinfecting the treatment room.


  • As always, all towels and linens will be used once, washed and tumble dried at a high temperature after every use.


  • Treatment bed itself and bolsters will have a protective plastic covering and will be wiped cleaned and disinfected after every client.


  • 'High-touch areas' will be disinfected routinely throughout the day and before/after every client such as door handles, taps, hand gel, soap & oil dispensers, light switches, sink, pens, tables, mobile phone etc.


  • Floor will be wiped between each client and deep cleaned at the end of each day.


  • The room will be ventilated for as much time as possible with the main entrance door being left open to the outdoors in between treatments and during consulations (weather dependant). The only time the door will be closed is during hands on treatment time. We will have a window open and we also have an electric fan if required.


  • PPE will be replaced freshly for each client performed in the recommended hygienic sequence and waste management guidelines will be followed.


  • Treatments carried out at ELM's treatment room are preferred for the prevention of potential cross-contamination and being in control of a safe, hygienic and covid-secure environment.
  • Mobile bookings will be evaluated and considered.


  • The client must confirm prior to the therapist entering their premises that they or nobody in the household has symptoms of COVID-19. If themselves or anybody in the household is 'at risk' or self-isolating the treatment should not take place.
  • If the therapist turns up and somebody is unwell in the household the treatment should not take place or the unwell person should isolate from the treatment space during our visit.


  • The client is expected to maintain hygiene levels in the household, specifically the rooms that we will be accessing and working in for treatment for safe practice.


  • Only the therapist and client being treated should be in contact. The client should prevent other household members from entering the room and pathways as well as keeping the area well ventilated.
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