Please refer to our COVID-19 tab for more information.
ELM is currently offering treatments:
Monday, Tuesday, Wednesday, Thursday & Fridays 10am - 7pm
Before your first treatment please ensure you have spoken with Emma to arrange & answer any queries, consulted with your doctor if you have any medical conditions and are not suffering from any 'total contra-indications' on the day. Read the Initial Consultation tab for more information.
If Emma is coming to you for your treatment, she will be in contact with you upon booking your appointment regarding your location, parking facilities, accessibility & space of your home & area and any health & safety concerns. On the day of the treatment please ensure the area being used for the massage is private, clear of any obstacles and away from any disruptions.
In regards to COVID-19 you MUST cancel your appointment and self isolate if you or any member of your household or support bubble has symptoms of COVID-19 and arrange testing as soon as possible. Please refer to the 'COVID-19' resources tab for more vital information.
If you are having your treatment at Sunkissed
If Emma of ELM is coming to you for your treatment she will aim to be there 5-10 minutes before the scheduled treatment time in order to set up treatment space/equipment and consult with you.
All personal information will abide to GDPR Guidelines.
What To Wear
Generally it is better to wear loose comfortable clothing. Before the treatment you will normally be sitting consulting with the therapist and/or having a postural assessment and after the treatment you may have oil on your skin so may prefer clothing that is easy to put on and you don't mind if it possibly gets oily.
For the full body Sports Massage, Holistic Massage , Aromatherapy Massage & Pregnancy Massage you will undress to underwear on lower half (briefs, boxers or stretch-shorts are practical & provide comfort for most clients). You will be provided with pillows for support and constantly covered by towels effectively throughout the treatment to keep the muscles warm & protect modesty. Only the area that is being worked on is uncovered at any time.
Advanced Reflexology treatments client remains fully clothed wearing loose fitting trousers. Socks and shoes will be removed.
Area Specific Treatments
Please firstly read and refer to ELM's COVID-19 Policy document for up to date regulations regarding your appointment with us. You will be greeted then seated by Emma for some paperwork and a client consultation to record & discuss your reasons for having a treatment, medical history and any questions you may have (some of this will be done online beforehand). If required in Sports Massage you may have a client postural assessment also.
Read client assessment procedure for more information.
The therapist will go through some basic points with you before the treatment begins and recap the treatment plan discussed & agreed by both of you. The therapist will then leave the room for you to get undressed accordingly. You will then carefully place yourself onto the table ready for treatment. In this instance there will be a towel which you should loosely cover yourself with like a blanket to protect modesty for when the therapist enters. When you are ready the therapist will re-enter the room, adjust the towelling ready for treatment-use then begin.
When the initial treatment is finished the therapist will inform you, give you time to adjust. The therapist will leave the room for a few minutes whilst you slowly emerge from the table in your own time and clothe yourself.
Please see aftercare for further information.
You can pay by most types of debit and credit card, contactless, apple & android pay or advance bank transfer (upon request of bank details). Since Covid-19 I am refraining from taking cash if possible.
Easily! Here are your simple options:
I will always contact clients via text message a day or two before their treatment as a reminder and confirmation. If you need to cancel your appointment at ELM for a reason; it could be you have a 'total contra-indication' (read client assessment procedure) or another genuine reason then you must inform Emma as soon as possible or at least 24 hours before your scheduled treatment time.
To cancel your appointment please call Emma on 07756907378.
Note: less than 24 hours notice will require a charge of 50% of the treatment cost.
The same method of contacting ELM will apply for cancellations if client has symptoms of COVID-19. If you have been feeling unwell with symptoms, have been in contact with anybody showing symptoms or diagnosis of COVID-19 in the 7 days leading up to your appoinment you MUST cancel your treatment. Then you must self isolate and request a COVID-19 test urgently.
Cancellation policy will be eased in this situation = there will be no cancellation fee if cancelled on the day of treatment due to a sudden onset of feeling unwell with COVID-19 symptoms or illness. Please bear in mind there will be a 14 day delay on rebooking in this case or until symptoms and illness have subsided and client is back to full normal health.
Do you have a specific question for ELM?
Give Emma a text message or call on 07756907378 or compose your own question and send directly to Emma using the contact form.
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